Refund policy

Refunds

We totally get the change of mind and love, so we offer refunds and exchanges within 14 days of you receiving your order, as long as the shoes are unworn. After 14 days of receiving your order, all sales are final.

Items must be returned in their original packaging and in their original condition, unused, unworn, and undamaged. In the event that the returned item(s) do not meet our policy, it will not be accepted and a top-up payment for redelivery will be required.

All postal fees, customs duties and taxes for returns are to be paid by the customer.

Refunds will be made based on invoiced value excluding shipping charges should your order fall short of the minimum spend for free shipping. 

Once we have verified your return, all returned items will be refunded via your original payment mode.

Exchanges

For exchanges, once we have verified your exchange piece, we will proceed to send out the product that you request (provided that it is in stock). If not, we will refund you via your original payment mode.

Refunds will be made based on invoiced value excluding shipping charges should your order fall short of the minimum spend for free shipping.

We are unable to provide any reservation for exchanges, unless it's a defective product.

Do note that you're only allowed one exchange per item. Once an exchange for an online order has been made, it cannot be further returned.

We reserve the right to refuse any exchange or returned item that does not meet our policy.