Refund policy

Refunds & Exchanges

We totally get a change of mind. Returns and exchanges are free within 14 days of you receiving your order, as long as your shoes are unworn. After 14 days, all sales are final.

To keep things fair for everyone, shoes need to come back in their original packaging and original condition: unused, unworn and undamaged. If a return doesn't meet this, we won't be able to accept it, and a payment for redelivery will be needed.

How to return
Email us at contact@softrogue.com within 14 days of receiving your order, with your order number and the item(s) you'd like to return. We go by the date on our courier's tracking records. Once we've confirmed your return is eligible, we'll send you the next steps. Please wait for our go-ahead before posting your parcel, as we can't take responsibility for returns sent without approval.

Refunds
Once we've checked your return, your refund goes straight back to your original payment method.

Exchanges
Want a different size or style? Once we've received and checked your pair, we'll send out your new one, as long as it's in stock. If it isn't, we'll refund you instead. We can't hold stock for exchanges, except for defective items.